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preparing espresso.However, these require substantial staff training. Super-automatic machines are easy to operate and require less staff training. They also reduce product cost by 20 to 25 %. On the negative side, most super-automatic machines require grind adjustment, have a higher maintenance cost, are more expensive to purchase, and require a trained technician for maintenance.
Fulfilling Operational Goals
It is also essential to know whether the machine will align with the type of business operation. Questions about volume and company's goal must be kept in mind. The type, size, and features of the machine should be compatible with the business’ unique needs. For a clearer picture, it is helpful to break the total volume per day down into different time slots.
The Staffing Component
Retailers should ask themselves who will be operating the espresso machine and how much time and money are they willing to invest in their training. It is also important to take the turnover rate into consideration. If the staff turnover rate is high, it might be beneficial to consider a machine that doesn't require much training, yet provides a consistent, satisfactory result. Of course, underlying this entire component is the quality of coffee the machine produces.
Choosing a Dealer
It is important to gather information regarding the dealer's distribution network. In addition, the service dealer should be available 24/7. The sale of the machine should include professional installation; parts warranty; labour warranty (if possible), and a 24-hour callout during the warranty.
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